Cancellation policy

When the host cancels

Open the booking pass, choose Cancel booking and review the refund information before confirming. The host can cancel in the app before the scheduled start. A participant who needs to leave can use Leave game when available. Leaving affects that participant’s place, while the booking remains with the host.

• By the refund deadline and before play starts. Eligible court payments are refunded to their original payers. The separately disclosed booking fee is normally retained.
• After the refund deadline or for a no-show. There is no automatic court refund. Before the scheduled start, cancelling releases the slot for others. After play starts, contact the estate to ask for a review.

Where split payments were made, each payer receives their own eligible amount. If the host paid a share for someone else, that amount goes back to the host. Historical equipment payments are reviewed under their original terms. Current equipment hand-outs are tracked separately by the estate.

When the estate cannot provide the court

The estate may close a court for weather, safety, maintenance or another operational reason. If the estate cannot supply your booking, ask the estate about a suitable replacement or a refund. You can decline a replacement and ask for the refund due under your booking terms and applicable law.

The app’s standard admin refund covers eligible court amounts and any eligible historical equipment amounts. If your booking terms or the law require the booking fee to be returned as well, contact NexaForge support with your transaction reference so it can review and arrange the remaining refund due.

Exceptions and consumer rights

The app’s deadline determines automatic eligibility. Where section 17 of the Consumer Protection Act applies, a cancellation charge must be reasonable in the circumstances. Relevant factors include the nature of the booking, the notice given, the chance of rebooking the slot and usual industry practice. The supplier may not impose a cancellation fee where the booking cannot be honoured because the person it was made for died or was hospitalised.

For these cases, serious emergencies or another reason you believe a refund is due, contact the estate or NexaForge promptly. Include the booking reference and a short explanation. If evidence is needed, ask how to submit the minimum relevant information securely.

How refunds are paid

• Online payments. PayFast returns eligible amounts to the original payment method where supported. If PayFast needs to pay into a bank account, the original payer can use Provide bank details on the refund in Transactions. Enter the details only in the signed-in app.
• Payments made directly to the estate. The estate issues any refund directly and records it in EstateSports. Contact the estate about the transfer.
• Payment taken but no booking confirmed. If EstateSports verifies an online payment that it cannot apply to the booking or share, it starts a refund for the full amount, including the booking fee.

Track online refunds in My profile → Transactions. A pending refund is still being processed or checked. PayFast and bank processing times vary. If the status needs attention or the money has not reached you, contact support with the payment or refund reference.

Get help

Contact your estate about closures, exception requests and external payments. For an online payment or refund, email hello@nexaforgetech.co.za. Share the reference and a short description. Keep passwords, card details and full bank details out of email and chat.

See the Terms of use for operator details and the Privacy notice for how refund information is handled.