Privacy notice

Who handles your information

NexaForge Tech (PTY) LTD is the responsible party for processing it determines for running EstateSports, including account administration, platform security, online payment records and support. The participating estate is responsible for its own decisions and use of information about membership, court operations, physical access and equipment.

Where NexaForge processes information on an estate’s instructions, it acts as the estate’s operator for that activity. For estate decisions, contact the management office of the estate shown on your application or booking. For help reaching the right party, use the privacy contact below.

What we collect and where it comes from

• Accounts and profiles. Name, email, phone where required, account identifier, verification and sign-in status, and preferences. Player profiles can include a skill level and a photo you choose to upload.
• Membership and estate administration. Estate and unit information, membership or staff role, applications, access decisions and reasons, and records of administrative actions.
• Bookings and social features. Court, dates, participants, invitations, friends, attendance, scores, match history and statistics. Estate staff can also record equipment hand-outs, returns and issues.
• Payments and refunds. Amounts, payer, transaction references, payment and refund status, relevant provider information and payments recorded by the estate. See the next section for card and refund details.
• Support and technical information. Messages, issue reports, booking or transaction references, IP address, browser or device information, timestamps and security or error logs.

We receive information from you and your device, from hosts who invite you, from other participants who record match activity, from estate staff, and from service providers such as Google Firebase and PayFast. The platform also creates records when you use it.

Card payments and refund bank details

PayFast handles full card numbers and security codes through its payment form. EstateSports uses payment details such as the amount, reference and status to confirm and reconcile transactions. We may send PayFast information needed to set up the payment, such as your email address for supported checkout methods.

If you choose to save a card, EstateSports stores an encrypted PayFast payment token and any available masked details. You can remove the saved card from Payment methods. PayFast’s own handling of payment information is described in its privacy notice.

If PayFast requires a bank payout for a refund, the original payer can provide the bank, branch code, account number, account type and account holder in the signed-in refund form. EstateSports passes those details to PayFast for that refund without saving them in the account or booking record. If you choose not to provide them, the payout may remain pending. Contact support to discuss your options.

Why we use this information

We use it to provide the features you request, verify and manage access, run bookings, coordinate matches, process payments and refunds, answer support requests, prevent fraud and misuse, and keep financial and audit records. We rely on the grounds that apply to the activity, including performance of an agreement, legitimate interests, legal duties and consent where required. Financial records may need to be kept under applicable accounting or tax law.

If you withhold details required for sign-in, resident approval, a booking or payment, we may be unable to provide that feature. Adding a profile photo and saving a payment card are optional. The app can apply rules based on recorded membership or outstanding balances. Contact your estate or support to challenge an incorrect status.

Who can see it

Authorised staff at your estate can see the information they need to review membership, administer bookings, manage equipment and reconcile payments. Depending on the feature and their access, invited or confirmed players, eligible members of the estate community and accepted friends can see relevant match or player information. This can include your name, photo, skill level, roster or eligible results. Private contact and payment details are not shown on player profiles.

NexaForge personnel and service providers use information as needed for support, hosting, security and payments. We may also share relevant information with advisers, regulators or authorities where permitted or required by law. The showcase uses Google Fonts to display its typeface. Google receives a request from your browser when the font loads. The app uses browser storage to keep you signed in and operate its features.

Security, transfers and retention

We use authenticated access, estate-specific permissions, encryption in transit and controls on access to payment records. If a security incident affects your personal information, we notify affected people and the Information Regulator where required by law.

Google Firebase provides sign-in, hosting, database and storage services. Some processing takes place outside South Africa, including Firebase Authentication in the United States. We use applicable safeguards for international transfers, including provider data processing terms where applicable. See Firebase’s privacy and security information for service locations and practices.

We retain information for as long as needed to provide the service and meet applicable accounting, legal, dispute and security needs. You can request account deletion in the app or contact us for help. Historical booking, payment or audit records may be retained where necessary, with identifying information removed or reduced where possible. Provider records and backups may have their own retention periods.

Your choices and rights

Under the Protection of Personal Information Act (POPIA), you can ask whether your information is held, request access or correction, request deletion where the law permits, object to certain uses and withdraw consent where we rely on it. Use the contact below to make a request or ask for the applicable form. We may need to verify your identity before acting on a request.

You can also contact the Information Regulator or lodge a privacy complaint. EstateSports accounts are for adults. Contact us if you believe a child’s information was collected or used improperly.

Privacy contact